Return Policy for CreationsWPampas:

At CreationsWPampas, we strive to ensure utmost satisfaction with every purchase. However, if you find the need to return a product, please familiarize yourself with our return policy outlined below:

1. Eligibility for Returns:

   • We accept returns within 30 days of the purchase date.

   • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

   • Returns are only accepted for items that have manufacturing defects or damages incurred during shipping.

2. Return Procedure:

   • Prior to returning the item, please contact our customer service team at cwpcoetsy@gmail.com to initiate the return process.

   • Returns must include the original receipt or proof of purchase.

3. Required Documentation:

   • To expedite the return process, we require supporting pictures showcasing the damaged product upon arrival.

   • Please ensure that the images clearly depict the extent of damage or defect.

4. Inspection and Approval:

   • Once we receive the returned item and accompanying pictures, our team will inspect the product to verify the reported damage or defect.

   • If the item meets our return criteria, we will initiate a refund or exchange, as per your preference.

   • Refunds will be issued to the original method of payment within 2-3 business days.

5. Exclusions:

   • We reserve the right to deny returns if the product does not meet our eligibility criteria or if the damage is deemed to be caused by mishandling or misuse.

   • Returns of customized or personalized items are not accepted unless they are defective upon arrival.

6. Shipping Costs:

   • Customers are responsible for the shipping costs associated with returning the item.

   • However, if the return is due to our error or a defective product, we will cover the return shipping costs.

7. Contact Information:

   • For any inquiries regarding returns or to initiate the return process, please reach out to our customer service team at cwpcoetsy@gmail.com.

Please note that CreationsWPampas reserves the right to amend this return policy at any time without prior notice. This policy is effective from 3/13/2024